Return Policy

At Vesta, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a hassle-free 30-day return policy. Please review the terms and conditions below:

1. Eligibility for Returns

Items must be returned within 30 days of the delivery date.
To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
Items returned after the 30-day period are not eligible for a refund or exchange.

2. How to Initiate a Return

Contact our Customer Service Team to obtain a return authorization and detailed shipping instructions.
Provide proof of purchase or your order number when submitting your return request.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part.
For your security, we recommend using a trackable shipping method to return items.

4. Refunds

After receiving and inspecting your returned item, we will notify you of the refund status.
Approved refunds will be processed to your original payment method within 5–10 business days.
Please note that shipping charges are non-refundable.

5. Exchanges

To exchange an item for a different size, color, or model, contact our Customer Service Team for assistance.
We will guide you through the process of obtaining the correct item.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately with photos and a detailed description of the issue.
We will arrange for a replacement or provide a full refund at no additional cost to you.

7. Contact Us

If you have any questions or concerns about our Return Policy, please reach out to our Customer Service Team. We’re here to assist you.