We accept a variety of payment methods for your convenience, including:

• Credit & Debit Cards – Visa, MasterCard, American Express, and Discover
• Digital Payment Options – PayPal, Apple Pay, Google Pay, and Shop Pay
• Buy Now, Pay Later Services – Affirm (subject to eligibility)
• Gift Cards & Store Credits – If applicable

All payments are processed securely using industry-standard encryption to ensure your information remains safe.

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can track your order by:

1. Checking Your Email: Look for the shipping confirmation email and click on the tracking link.
2. Contacting Customer Support: If you need further assistance, reach out to us via email or phone, and our team will provide an update on your order status.

We process orders quickly to ensure timely shipping. However, if you need to modify or cancel your order, please contact us as soon as possible after placing it.

• Order Modifications: Changes to items, shipping addresses, or payment details may be possible within the first few hours of placing the order.
• Order Cancellations: Cancellations are only allowed before the order has been processed for shipping. Once an order is shipped, it cannot be canceled.

For urgent modifications or cancellations, please reach out to our customer support team immediately to check if your request can be accommodated.

We are happy to offer free shipping on qualifying orders and provide clear shipping details for all our products.

• Range hoods: All range hood orders over $250 CAD qualify for free shipping.
• Accessories: A flat shipping fee of $16.99 CAD applies to all accessories.
• Other product categories: Shipping fees for other products are calculated at checkout.

Orders typically ship via UPS Standard, a reliable ground shipping service. Delivery times vary by destination but generally range from 3 to 7 business days within Canada.

Expedited shipping is available at an additional cost and offers faster delivery compared to standard shipping. Depending on your location and product availability, your order may arrive within 1 to 3 business days. Pricing and availability will be shown at checkout.

We want you to be completely satisfied with your purchase.

If you are not happy with your product, we offer a 30-day return policy from the date of delivery.

Eligibility for Returns:

• The item must be unused, in its original packaging, and in resaleable condition.
• Proof of purchase is required.
• Some items (such as clearance or custom-made products) may be non-returnable—please check product details before purchasing.
• Shipping fees and/or restocking fees for returns may apply unless the return is due to a defective or incorrect item.

Refunds:

• Once the returned item is received and inspected, refunds will be issued to the original payment method.
• It may take 5–10 business days for the refund to appear on your statement.

Exchanges:

• If you need a replacement, we can process an exchange for the same item, subject to availability. Shipping fees and restocking fees may apply.

To start a return or exchange, follow these steps:

1. Contact Customer Support:
   • Email us at support@vesta.kitchen or call our customer service team.
   • Provide your order number and details about the item you wish to return or exchange.
2. Receive Return Instructions:
   • Our team will provide a Return Authorization Number (RAN) and shipping instructions.
   • Ensure the item is securely packaged to avoid damage during transit.
3. Ship the Item:
   • Use the provided return label (if applicable) and drop the package off at your nearest shipping carrier.
4. Processing & Refund:
   • Once received and inspected, refunds or exchanges will be processed within 5–7 business days.

All Vesta Kitchen products come with a limited manufacturer’s warranty to ensure quality and reliability.

Coverage includes:

• Most products come with a 1-year limited warranty, but select models may have extended coverage.
• Most range hoods come with a lifetime motor warranty.
• Please check your product manual or our website for specific warranty terms.

What’s not covered?

• Damage caused by improper installation, misuse, or accidents
• Normal wear and tear, including scratches, discoloration, or cosmetic issues
• Unauthorized modifications or repairs

To file a warranty claim, contact our customer support team with your order number and product details.