Due to varying installation setups, a damper is no longer included with our range hoods. Many roof or wall caps already have a built-in damper, and adding a second one may restrict airflow. If your installation requires a damper, please email us at sales@vesta.kitchen and we’ll be happy to provide one.

We accept a variety of payment methods for your convenience, including:

• Credit & Debit Cards – Visa, MasterCard, American Express, and Discover
• Digital Payment Options – PayPal, Apple Pay, Google Pay, and Shop Pay
• Buy Now, Pay Later Services – Affirm (subject to eligibility)
• Gift Cards & Store Credits – If applicable

All payments are processed securely using industry-standard encryption to ensure your information remains safe.

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can track your order by:

1. Checking Your Email: Look for the shipping confirmation email and click on the tracking link.
2. Contacting Customer Support: If you need further assistance, reach out to us via email or phone, and our team will provide an update on your order status.

We process orders quickly to ensure timely shipping. However, if you need to modify or cancel your order, please contact us as soon as possible after placing it.

• Order Modifications: Changes to items, shipping addresses, or payment details may be possible within the first few hours of placing the order.
• Order Cancellations: Cancellations are only allowed before the order has been processed for shipping. Once an order is shipped, it cannot be canceled.

For urgent modifications or cancellations, please reach out to our customer support team immediately to check if your request can be accommodated.

We are happy to offer free shipping on qualifying orders and provide clear shipping details for all our products.

• Range hoods: All range hood orders over $300 CAD qualify for free shipping.
• Accessories: A flat shipping fee of $16.99 CAD applies to all accessories.
• Other product categories: Shipping fees for other products are calculated at checkout.

Orders typically ship via UPS Standard, a reliable ground shipping service. Delivery times vary by destination but generally range from 3 to 7 business days within Canada.

Expedited shipping is available at an additional cost and offers faster delivery compared to standard shipping. Depending on your location and product availability, your order may arrive within 1 to 3 business days. Pricing and availability will be shown at checkout.

We want you to be completely satisfied with your purchase.

If you are not happy with your product, we offer a 30-day return policy from the date of delivery.

Eligibility for Returns:

• The item must be unused, in its original packaging, and in resaleable condition.
• Proof of purchase is required.
• Some items (such as clearance or custom-made products) may be non-returnable—please check product details before purchasing.
• Shipping fees and/or restocking fees for returns may apply unless the return is due to a defective or incorrect item.

Refunds:

• Once the returned item is received and inspected, refunds will be issued to the original payment method.
• It may take 5–10 business days for the refund to appear on your statement.

Exchanges:

• If you need a replacement, we can process an exchange for the same item, subject to availability. Shipping fees and restocking fees may apply.

To start a return or exchange, follow these steps:

1. Contact Customer Support:
   • Email us at sales@vesta.kitchen or call us at (905) 886-5858.
   • Provide your order number and details about the item you wish to return or exchange.
2. Receive Return Instructions:
   • Our team will provide a Return Authorization Number (RAN) and shipping instructions.
   • Ensure the item is securely packaged to avoid damage during transit.
3. Ship the Item:
   • Use the provided return label (if applicable) and drop the package off at your nearest shipping carrier.
4. Processing & Refund:
   • Once received and inspected, refunds or exchanges will be processed within 5–7 business days.

Coverage includes:

• Starting Jan 1st 2026, all Vesta products come with a 2-year standard warranty.
• All range hoods have a lifetime motor warranty.
• Extended warranty options available for up to 3 additional years.
• Please check your product manual or our website for specific warranty terms.

What’s not covered?

• Damage caused by improper installation, misuse, or accidents
• Normal wear and tear, including scratches, discoloration, or cosmetic issues
• Unauthorized modifications or repairs

To file a warranty claim, contact us at service@vesta.kitchen with your order number and product details.

To ensure optimal performance and longevity, regular cleaning and maintenance of your range hood are essential. Follow these steps:

• Exterior Cleaning: Wipe the exterior surface with a soft cloth and a mild detergent or stainless steel cleaner. Avoid abrasive pads or harsh chemicals that could damage the finish.
• Filter Cleaning: If your range hood has stainless steel baffle filters or aluminum mesh filters, remove them and wash them with warm, soapy water or place them in the dishwasher (top rack, gentle cycle). Make sure they are completely dry before reinstalling.
• Fan and Vent Cleaning: Periodically check and clean the internal fan blades and vent system to prevent grease buildup, which can reduce efficiency. Use a degreaser if necessary.
• Checking for Blockages: Ensure that the exhaust duct is not blocked and that air is properly venting outside.
• Light Maintenance: If your hood has built-in lights, clean the light covers with a damp cloth and replace any burnt-out bulbs with manufacturer-recommended replacements.

The frequency of filter replacement depends on your cooking habits and the type of filter used:

• Stainless Steel Baffle or Aluminum Mesh Filters: These should be cleaned every 4–6 weeks but do not need to be replaced unless they are damaged.
• Charcoal Filters (for Ductless Hoods): These cannot be cleaned and should be replaced every 3–6 months, depending on usage. If you frequently cook with heavy oils or fry foods, consider replacing them more often.

Yes, we offer a variety of replacement parts for our range hoods, including:

• Charcoal filters
• LED lights (round and rectangular)

To purchase replacement parts, browse our Accessories page or contact our customer support team for assistance. Be sure to provide your model number for the best compatibility recommendations.